Reference desk
Frequently asked questions
Filed by topic. If your question isn't here, the answer is almost certainly an email away.
Getting started
Setting up your first Lee County dossier.
What's the difference between the sample and a real dossier?
The sample dossier is a published Lee County reference file — you can read every section, code citation, and form list to see exactly what arrives. A real dossier is generated from the address and scope you submit and is tailored to your jurisdiction, project type, and answers.
Do I need an account to try it?
No. The first two dossiers run without a card or signup. After that, a free account (email + password, or a one-tap magic link) lets you save projects and download branded PDFs.
How long does it take to receive a dossier?
Dossiers generate in seconds once you submit the wizard — the rule engine, fee math, and citations are computed inline. Larger commercial scopes simply produce a longer dossier, not a longer wait.
Can I paste a plain-English scope instead of filling a form?
Yes. The intake accepts a free-form description and we structure it for you. You can review and edit every field before the dossier runs.
Coverage & jurisdictions
Where the rule engine is verified, and what it routes.
Which jurisdictions are fully covered?
Unincorporated Lee County, Fort Myers, and Bonita Springs use their own fee schedules. A new Fort Myers house also lists the City impact and connection fees from the schedule valid May 4, 2026 through May 3, 2027. Estero uses Village Resolution 2026-13 (July 2, 2026) when the project is a line on that schedule. Cape Coral roofs, pools, electrical, sheds, marine, fences, and similar permits use the City miscellaneous schedule effective January 1, 2026. Cape Coral new homes and additions are not given a Lee County price — the dossier points at the City calculator. Sanibel uses Code Sec. 14-188 when the project is a named line on that table. Fort Myers Beach uses Resolution 26-211 when the project is a line on that building schedule. Fort Myers Beach and Sanibel dossiers attach the applications and affidavits from each city's building forms page. Cape Coral lists city inspection names from its private-provider list and permit guidelines. The plan reviewer assigns the card. Inspection sequences outside Lee County, Fort Myers, Bonita Springs, and Cape Coral are still the Lee County checklist.
How does ZIP-based jurisdiction routing work?
We map the ZIP to the most likely authority and let you override it on the intake form. Edge addresses (annexations, recently incorporated areas) always get flagged for manual confirmation.
Do you support restaurant build-outs?
Yes. The restaurant scope surfaces Lee County Health Department review, hood (Type I) permits, grease-trap sizing, three-compartment vs. handwashing sink rules, and ADA — alongside the standard building permit set.
What about FDEP, USACE, or LCEC dependencies?
External dependencies (FDEP for seawalls, USACE for docks, LCEC service releases, FPL coordination) are listed inside the dossier with the trigger condition and the agency contact path. We don't file with those agencies on your behalf.
Dossiers & deliverables
What's inside, how it's cited, and how it's delivered.
What's in a finished dossier?
A cited cover sheet with jurisdiction routing; the required form list with one-click download links; the fee schedule with line-item math; the inspection sequence; and the specific Lee County, city, or FBC sections that justify each requirement.
How do I know this isn't just an LLM guessing?
Every rule runs through a deterministic engine seeded with published Lee County code, fee schedules, and verified bulletins. The LLM helps explain — it doesn't decide. Every citation links back to the source document.
Can I see a real example before I commit?
Yes. The reference library and sample dossiers on the site are real Lee County output — no demo placeholders. Use them as a quality check before you spend a free dossier.
Can I batch multiple addresses?
Not yet in the self-serve product. Bulk address intake is on the Firm beta roadmap — join the waitlist from any dossier and we'll reach out when it's ready.
Pricing & plans
What it costs, why, and when you'd outgrow Solo.
What happens after my two free dossiers?
You'll see the Practice waitlist. Joining keeps your free dossiers active while we open seats in batches. There's no auto-charge.
Why is this cheaper than a permit expediter?
We don't replace an expediter — we replace the research day an expediter or in-house PM would otherwise spend on prerequisites. The drafted dossier is what they'd hand to the desk after that day.
Do you offer multi-site or chain pricing?
Yes. Firm is custom-priced based on site count, jurisdictions in scope, and turnaround. Most chains land below their internal cost-per-permit benchmark.
Can I cancel anytime?
Yes. Practice is month-to-month. Firm contracts have term lengths we agree on up front — usually annual with a 30-day exit.
Accuracy & trust
How we treat your data and how we stand behind the work.
Are you affiliated with Lee County government?
No. We're an independent research tool. Every dossier reminds you to verify with Lee County Building Services — and we link directly to the relevant page or document.
Do you guarantee a permit will be approved?
No service can — approval is the authority's call. What we do guarantee is the dossier reflects published rules at the time it's drafted, with citations. If we miss a published requirement, we'll re-run the dossier free.
Are the people behind this licensed?
The product is built by software engineers in partnership with Florida licensed contractors who review the rule packs. The dossier itself is research output, not professional engineering opinion.
What if my address is on the city/county border?
We flag border ZIPs explicitly and ask you to confirm jurisdiction before the dossier runs. The cover sheet records the call so the file has an audit trail.
Account & support
Day-to-day account help.
How do I reset my password?
Use the “Email me a magic link” button on the sign-in page — it skips the password entirely. Tap the link in your inbox to sign in, then update your password from your profile if you want.
How do I upgrade my plan?
There's no paid tier today — the first two dossiers are free, and the Firm waitlist (linked from the projects page and any dossier) is how you reserve future seats.
How do I get help with a specific dossier?
Open the dossier and use the “Report an issue” link in the footer disclaimer — it opens a prefilled email to our rule-pack desk with the project type, jurisdiction, and report date.
Where do I report a wrong fee, outdated rule, or broken form link?
Same place — the “Report an issue” link in any dossier footer. We patch the rule pack, then offer to re-run the affected dossier free.
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Have a question we should add to this page?
Email the team — we add real customer questions to this list each week.